Infrastructure

SUPPORTDedicated servers, proactive monitoring, real human support

99.9%
Server Uptime
Measured over rolling 12 months
24/7
Monitoring
Automated alerts + manual checks
<4h
Response Time
Critical bugs, prioritized
Every Setup Includes

Your Own Infrastructure

Dedicated Game Server

Your games run on an isolated server — not shared infrastructure. Full control over performance, scaling, and geographic location of your server.

Admin Panel

Full back-office dashboard — player management, transaction history, game configuration, RTP settings, promotional tool controls, real-time analytics.

Server Monitoring

We monitor every operator's server 24/7. Automated health checks, CPU/memory alerts, disk space monitoring, and uptime verification every 60 seconds.

API Integration Support

Our team helps you integrate via REST API. Wallet callbacks, session management, bet/win processing — we walk you through every step.

Support Plans

Choose Your Level

All operators get standard support included. Upgrade for priority response and dedicated assistance.

Tier 1 (Free)

€0
  • Bug reports fixed for free
  • 10 tickets in first 4 months, then 2/month
  • Critical bug fix updates only
  • Full documentation + AI support
Common Questions

Support FAQ

What happens when I report a bug?

All confirmed bugs are fixed free of charge regardless of your support tier. We reproduce the issue, patch it, and deploy the fix to your server. Critical bugs affecting gameplay or finances are prioritized within hours.

Do I need to manage my own server?

No. We handle all server administration — operating system updates, security patches, backups, performance tuning, and monitoring. You focus on running your casino; we keep the infrastructure healthy.

How do game updates work?

On Tier 1, you receive critical bug fixes only. Tier 2 and above get weekly platform updates installed automatically — new features, performance improvements, and security patches. We schedule updates during low-traffic windows to minimize impact.

Can I add more games to my package later?

Yes. You can upgrade your package at any time. If you are renting, we add games to your server within 24 hours. If you purchased games, new titles are available immediately after payment.

What is the difference between tickets and direct support?

Tickets go through our support queue and are handled in order. For time-sensitive issues you can also reach our team directly on Telegram @casinowebscripts during business hours.

Do you provide integration support for third-party platforms?

Yes. Our API integration support covers wallet callbacks, session management, player authentication, and bet/win processing. We provide documentation, test environments, and direct developer access during integration.

What if my server goes down at night?

Our 24/7 automated monitoring detects downtime within 60 seconds and triggers alerts. For Tier 2+ clients, our on-call team investigates immediately. Tier 1 clients are notified and fixes are applied during business hours.

Can I host the games on my own server?

If you purchase source code, yes — you can host anywhere. For rental packages, games run on our dedicated servers to ensure RNG integrity, update delivery, and performance standards.

Need Help Getting Started?

Our team is ready to discuss your requirements and recommend the right support plan.

Contact Support View Pricing
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